Burke & Herbert Bank
Customer Service
Most businesses that have been around as long as we have—and there are not many—tend to have some sort of secret to their success. The way we see it, it’s no secret at all. Our success is built on the pillars of customer service established by John Woolfolk Burke and Arthur Herbert—treating all of our customers with dignity, integrity and courtesy.
While times and technologies have changed, the one thing that hasn’t is the way we conduct our business. While we’ve expanded with the region over the last 159 years, we’ve never rested on our laurels. Our commitment to the people and businesses of Northern Virginia has never wavered. This is why, when you call a Burke & Herbert Bank branch, you’ll get to speak with a local, knowledgeable branch representative here in Virginia.
The way we see it, true customer service is something that just can’t be outsourced.
Hours of Operation & Holiday Schedule
Most Burke & Herbert Bank branches offer lobby banking services from 9 am to 5 pm Monday through Thursday, 9 am to 6 pm Friday, and 9 am to 1 pm on Saturday. Extended hour drive-up teller services are available in many locations as well. For specific branch hours, please find your nearest branch using our Branch Locator.
Representative-assisted telephone service is available through our Customer Contact Center 8 am to 7 pm Monday through Friday and 8 am to 5 pm on Saturday.
2012 Holiday Schedule
New Year's Day: Monday, January 2 (observed)
Dr. Martin Luther King, Jr. Day: Monday, January 16
President's Day: Monday, February 20
Memorial Day: Monday, May 28
Independence Day: Wednesday, July 4
Labor Day: Monday, September 3
Columbus Day: Monday, October 8
Veterans Day: Monday, November 12
Thanksgiving Day: Thursday, November 22
Christmas Day: Tuesday, December 25
Contact Us
Customer Contact Center: 703-684-1655
Customer Contact Center via email: info@burkeandherbertbank.com
24-Hour Automated Telephone Banking: 703-751-7701 or 1-877-440-0800
Report Visa Debit Cards lost or stolen: 1-800-528-2273
Report Gift Cards lost or stolen: 1-800-528-2273
We welcome your input and would love for you to share your experience with us—the good and the bad.