What Our Customers are Saying

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Jay’s Story...
Burke & Herbert Bank is the last remaining neighborhood bank where customers are greeted by name and don't have to provide a fingerprint or pawprint to gain access to their money. Cassie loves her stuffed parrot and her master's PARROT CARD debit card!

Customer Jay Spiegel



Chad's Story...
A year before I graduated from college I was assaulted and had my jaw broken. While I was not responsible for the medical bills, they were in my name and did serious damage to my credit while litigation was pending.

After I graduated from college and came back to Northern Virginia, I was looking to open a bank account, but none of the "major commercial banks" would allow me to open a checking account with them because of my credit status.

Burke and Herbert allowed me to open a checking account on the spot, and never had a problem with my personal credit situation.

Now, sometimes I have to go cash my paycheck at one of those local "major commercial banks", when they cash my check, they ask me if I would like to open an account with them. I usually respond with something along the lines of "Where were you 6 years ago?" Then I proceed to tell them how happy I am with Burke and Herbert (I always mention you by name.) I am very appreciative of Burke and Herbert, and glad to be a part of their family. Thank you for everything that you do.

Customer Chad Nelson

Carol’s Story
I today closed the two accounts that I had with Burke & Herbert and wanted to let you know that the ONLY reason for doing so was that I'll be leaving the area for Arizona the end of the month. The service has always been superior. My frame of reference is having had accounts in Springfield and Boston, Massachusetts; Rochester, NY; Baltimore, MD; and several banks in the Washington area. Burke & Herbert is the only one that came close to my experiences in Springfield ... and the president of that bank employed my mother in other of his business interests for years and the officers knew me from before I was the proverbial gleam! I can only hope that I can find a bank in my new location that does half as good.

Customer Carol Waytovich

Special Note from Burke & Herbert: Thank you, Carol for allowing us to serve you. With 24/7 online banking and our NEW B&H Mobile service where you can use your cell phone, PDA or Smartphone to bank anywhere , we want you and everyone to know you can bank at Burke & Herbert – worldwide!



Connie's Story...
I moved here from Queens, NY, and I started banking with Burke & Herbert in 1978. All the employees are so professional and helpful. It is really nice to bank where the tellers always greet you with a smile and are willing to help. I talk about Burke & Herbert Bank so much my family and friends started banking there. I promote my bank to coworkers and now they are leaving their banks to join our special Burke & Herbert Bank -- the oldest and the most personal bank in Alexandria, VA. If you want great banking services I suggest you join our family at Burke & Herbet. Have a wonderful and blessed day.

Customer Connie Byrd



Randy's story...
My parents started banking with Burke & Herbert in 1955 and that was the only bank I grew up knowing. So I opened my first bank account with B&H in 1969 (with my mom's help) when I was 12 years old. I used the account to save money from my paper route and raking leaves so I could buy my first 10 speed bike. I am now age 50 and have never ventured away from B&H. I have also moved out of the immediate area but refuse to stop banking with what I consider the Best Bank in America! I've heard many horror stories about other banks, but I have none to tell about B&H. They have always been very friendly and professional.

“What's the name of your bank this week?”... Mine is STILL Burke & Herbert Bank & Trust Co.

Customer Randy Brown



Val's story...
Our company has many accounts with Burke and Herbert and I make several deposits per week into a large majority of these accounts. I am usually too busy during the day to be able to run out to make a deposit, but the Burke and Herbert Franconia Branch is on my way home, and they have a drive-thru. The two ladies that wait on me are absolutely outstanding! I come in after 5pm and I have quite a few deposits to make. They split the deposits between the two of them to speed up the process so that I can be on my way quickly and they are always bright and cheery! You can tell when someone is faking a smile, and they are not faking. I can tell that they truly wish to help the customer. It is easy to write a complaint letter, but not enough people write when they receive excellent service. In this day and age where customer service is a dying art, it is good to see someone who cares. These ladies deserve a pat on the back for a job well done!

Customer Val Bailey



Jody's story...
I'm a Burke and Herbert customer and also an employee of the Bank. I just wanted to write in that my Mother and Dad met in 1949 and married there soon after. They opened their checking account that same year at Burke and Herbert and have been loyal customers ever since and wouldn't dream of putting their money anywhere else. I thought it would be kind of neat to work at a place where my Mom and Dad began their life together as husband and wife. They have been a part of the bank for 58 years. Unfortunately we lost my Dad 3 years ago but my Mother refuses to take his name off her checks. His name lives on and forever will in my heart!

Customer Jody Perez



Lee's story...
For the last 20 or so years, I have been a Burke and Herbert customer. Shannon Catlett, our manager at the Monroe Street branch, really makes banking the way it should be. She is helpful, direct and funny. She is very knowledgeable and always has an answer or gets the answer in short order. Where do you find these great people? Thanks Burke and Herbert and thank you Shannon Catlett for being my banker and treating me like a real friend. You're the best.
Thanks,

Customer Lee Nocera



C.J.'s story...
I feel Shannon Catlett is the personal banker and financial advisor for all the members of the Reid family. A quick call and Shannon makes it happen. I can't believe it took so long for us to move from a "nationally" recognized bank which does not provide true customer service, to a local bank that redefines the meaning. I have no doubt that service is as great at all of the other branches, but I feel really welcomed at the Monroe Street Branch in Del Ray. Burke and Herbert has taken banking to a whole new positive and proactive level. When you bank with Burke and Herbert, you are banking with a great family.
Thanks,

Customer C.J. Reid



Annmarie's story...
Burke and Herbert has been my bank as long as I can remember. We primarly bank at the Telegraph Road branch, where the tellers are amazing, remember me all the time, and always go out of their way to assist me in my banking needs. Whether I'm flush with cash or struggling to make it from one paycheck to the next, Burke and Herbert treats me the same: like I'm their only customer and a millionaire!
Thank you.

Customer Annmarie Wilmeth



Tina's story...
My mother, Sarah "Betty" Delp, (now passed, was a Burke and Herbert ‘family member’) encouraged me to get my first checking account with Burke and Herbert. For a span of years I had to bank outside of Burke and Herbert due to living outside of the United States and needed to utilize the military banking facilities. Burke and Herbert has always been there looking out for it's customers to have a lasting prosperous relationship, versus capitalizing on their clients errors and not "taking them to the bank" as the old saying goes. That's why I referred to Burke and Herbert in my first sentence as a ‘family’ – you’re not just a customer. Thank you for what you do, please don't change a thing with regards to your customer care.

Customer Tina DuBrule



Rose's story...
When I first moved to Alexandria in 1980, as a young adult without a car, I looked for a convenient bank on my bus route. I first went to a bank (whose name/affiliation has changed several times since then). During the process to open a checking account I was asked to supply a VA driver's license. When I explained that I didn't yet have a VA license because I didn't yet have a car, but I could show an Arizona driver's license, the bank employee got suspicious and asked why I wanted a checking account. (!) I had to explain that rent and other expenses required checks, but she still looked confused and sought a supervisor's help. At the back of the room I saw the supervisor shake his head and laugh. She came back with the denial.

Mortified, I walked to the next nearest bank, the Monroe Avenue branch of Burke and Herbert. Almost in tears I timidly inquired about the possibility of opening a checking account. The employee asked why I was upset and I explained the jarring experience of a few minutes earlier. Dismissively, she said, "Well you're here now." She may as well have said, "You're home now."

Customer Rose Bierce



Eddie's story...
I am telling the story, but this is more a story of/for my wife.

I am a former Marine and have traveled the world and therefore experienced much of the woes of national and international banking.

My lovely wife (an accountant) manages our books as well as those of many Associations located in and around Northern VA. My wife demands accountability, accountability of fund and accountability of service.

I am a Network Engineer and a fairly technical person. I like high tech, immediate access of funds and information. I have on many occasions attempted to move my wife to a newer more high tech bank. She will not budge!

She has in turn convinced me that Burke and Herbert is, and has been for over 150 years, the best bank for the people, providing the best service of any bank of any size or global presence.

The woman who manages money for a living loves Burke and Herbert and is not afraid to repeat that whenever a business asks for a banking referral.Thank you Hunt Burke, to you, your family and the company that you serve.

Semper Fidelis et Paratus!
Always faithful and Prepared!

Customer Eddie Albert, USMC (Retired)



Diana's story...
I am an Executive Assistant for two businesses -- both of these businesses have their accounts at B&H. I make the deposits for them by putting the money in the night deposit.

One evening, I did just that. I went over to the bank on Franconia Road in Alexandria, VA. I put the envelopes in the night deposit but it did not rotate. I tried several times but was not able to make it go down. The money was just sitting there and I could not get my hand in to get it out. It just happens that one of the ladies who work at that branch goes to our church. I drove back to the church and she helped me get in touch with Barbara Cupp who is the manager of the Franconia branch.

Now this was a Sunday afternoon at dinner time but when I spoke with Barbara she immediately said that she would meet me at the bank in just a few minutes. She did just that. She met me there not five minutes after a called. She worked with the deposit box but could not get it to rotate so she called security.

He had to come from Mt. Vernon so it took him a while to get here. Barbara offered to stay with the money until he got here and said I could go home. I chose not to leave until the money was safely in the bank so instead of going home, Barbara stayed with me at the bank for almost an hour. The security man came and he and Barbara were able to get the money safely in the bank. Barbara Cupp, in my opinion, went above and beyond. This is not the first time she has left an impression. She is an excellent people person and she knows her business.

Burke & Herbert, in my opinion, has a fantastic employee in Barbara Cupp. Every branch should have a Barbara Cupp working there. Thank you for listening and I hope you will express my appreciation to Barbara for all that she does.

Customer Diana McClung



John's story...
All I needed was a truck loan to start a small business in Alexandria. Not from this area I would fly in & visit the banks of Old Town, many rejections later, from banks that (ha-ha) don't seem to be around anymore I'd worked my way to King & Fairfax. Sitting on the bench waiting to see another loan officer I was not optimistic. Once in Taylor Burkes office he listened to my needs, actually asked questions about my business & informed me over a handshake that we had a deal. Twenty years later its still a small business in Alexandria & Burke & Herbert is still my bank for everything. I don't see Taylor much anymore but with Hunt on occasion the old days will come up, a handshake & smile later I feel like a millionaire.
Thank you Burke & Herbert.

John S. Krafsur



Suzanne's story...
Back when I was a college student, I lived in Crystal City in South Arlington and opened an account at Burke and Herbert at that branch. Soon thereafter I moved to North Arlington and decided to change banks for convenience.

I opened the new account with a bank cashiers check from Burke and Herbert. Unbeknownst to me, that bank put a 14 day hold on the cashier's check drawn on Burke and Herbert right across town! The checks that I had written to the college book store, along with my first rent check at my new apartment bounced! When I attempted to speak with the branch manager at the new bank, she said that it was bank policy to put 14 day holds on cashier's checks and that there was nothing she could do.

I promptly withdrew my money and returned to Burke and Herbert. When I told the people at Burke and Herbert what had happened, they offered to write letters for me to the college and to my landlord, even though they had nothing to do with it!!

I will never forget this. It is because of this that I have had my account at Burke and Herbert for over 25 years, even during the 10 year period that I lived in southern Maryland and still have it now where I reside in Warrenton, VA. The service at Burke and Herbert cannot be compared to any other bank, which is why I will never move my bank account.

Customer: Suzanne Corbett



Martin's story...
I have banked at Burke & Herbert since I was a child and my parents before me. The Burkes knew my family by name and as friends for the many years my family have been customers at Burke & Herbert.

The service provided and the individual attention given to my family has been unmatched by any other financial institution I have ever dealt with. Even after moving from the area I continue to use Burke & Herbert as my choice for banking. Thanks from the entire family for making banking at Burke & Herbert the pleasure it is.

Customer Martin Mittendorff



Doris' story...
I opened my business account in 1998 at the suggestion of a friend. It was the best decision!

The customer service has been EXCELLENT!! Mr. Nwaka Mogekwu, Mr. Habibbi and the staff have always been very helpful and friendly. It's comforting to know that when I call I can speak to the same person. I don't have to worry that my banker has moved to another branch OR another bank. This is banking like it used to be. I can have a relationship with my banker. I have enjoyed my banking relationship with Burke and Herbert and have recommended MY bank to others who agree that B & H is a great place to bank!

Customer Doris E. McMillon